FAQ

At Ross, we adhere to strict guidelines and commitments, including Species Survival Plans (SSPs) and conservation initiatives. Unfortunately, we are unable to accept donated exotic pets or wildlife from individuals due to our focus on maintaining the genetic diversity and sustainability of endangered species as outlined in our conservation programs.

We recommend contacting local animal rescue organizations, wildlife rehabilitators, or appropriate authorities who specialize in the care and rehoming of exotic pets or wildlife. They may be better equipped to address your specific needs and provide the necessary assistance.

While the Ross Park Zoo cannot directly assist with wild animals in distress due to legal constraints on animal acceptance, we can offer guidance. We align with the DEC’s (Department of Environmental Conservation) principle of “If You Care, Leave It There.” However, recognizing the compassionate nature of animal lovers, we acknowledge that the desire to help is sometimes irresistible. If you suspect the animal in question is injured, distressed, or orphaned, we recommend contacting one of the Licensed Wildlife Rehabilitators in the area. These dedicated individuals are committed to aiding wildlife in need. Below, you’ll find a list of resources for wildlife rehabilitators.

Find a Licensed Wildlife Rehabilitator:

New York State Rehabilitator Locator:
https://www.dec.ny.gov/animals/83977.html

• Select the county where you are located from the dropdown menu.
• Select the type of animal that requires assistance (i.e. “Small Mammal,” “Raptors,” etc.) 
• Click “Search” and you will find a list of relevant Rehabilitators and their contact information. 
•  

Cornell University’s Janet L. Swanson Wildlife Health Center:

607) 253-3060

Animal Help Now:

https://ahnow.org

• Type your location’s Zip Code in the search bar.
• Click on “Wildlife Emergency: Assist injured, orphaned, distressed wildlife.”
• Read the warning pop-up and click “OK.”
• Click on one of the Rehabilitators that appear to get their contact information.

No. Pets of any kind (including dogs) are strictly prohibited on zoo grounds with the exception of service dogs. Please also be mindful of leaving pets in your vehicle while visiting the zoo. It is not permitted, and we will ask you to leave.

At Ross Park Zoo, we are committed to providing exceptional service to all our visitors, including those accompanied by service animals. According to the Americans with Disabilities Act (ADA), a service animal is specifically defined as a dog that is individually trained to perform tasks or do work for a person with a disability. These tasks must be directly related to the individual’s disability and are intended to assist them in their daily life. Examples of such tasks include alerting a person with diabetes to blood sugar levels, reminding someone with depression to take medication, or assisting a person with epilepsy during a seizure.